FAQ Support

IPTV stands for Internet Protocol Television. It is a method of delivering television content over the internet rather than through traditional satellite or cable formats. It requires a stable broadband connection.

IPTV is a method of delivering television over the internet and is legal technology. The legality of a particular service depends on whether it has permission to distribute the content it provides. Customers should use properly licensed services and follow applicable UK law.

We support a wide range of devices including Amazon Fire TV, Samsung and LG Smart TVs, Android TV and boxes, Apple TV, iOS and Android mobiles, and computers (Windows/macOS). Check our Setup Guides for more specific device compatibility.

For Standard Definition, we recommend 5–10 Mbps. High Definition requires 10–20 Mbps, and Full HD/1080p requires 15–25 Mbps of dedicated bandwidth. A wired Ethernet connection is strongly recommended for the best experience.

EPG stands for Electronic Programme Guide. It is an on-screen menu that displays scheduling information for current and upcoming programming, similar to a traditional cable or satellite TV guide.

You can set up the service on multiple devices, but standard plans typically allow for 1 simultaneous connection at a time. Trying to watch on multiple devices simultaneously on a single-connection plan may result in buffering or account suspension.

After successful payment, your activation details are processed and sent to your email. Please check the details provided during checkout for specific delivery timelines, as manual activation may be required.

Yes, in most cases you will need to download a compatible third-party player app (such as TiviMate, IPTV Smarters, or IBO Player) onto your device to enter your access details and view the streams.

Buffering can occur due to fluctuations in your local internet connection, Wi-Fi interference, ISP throttling during peak hours, or occasionally heavy load on the source stream. Switching to a wired Ethernet connection often resolves local issues.

We offer a seven-day guarantee subject to our terms. If you experience technical issues that our support team cannot resolve, you may be eligible for a refund. Please review our full refund policy for exact eligibility conditions and exclusions.