FAQ Support

IPTV stands for Internet Protocol Television. It is a method of delivering television content over the internet rather than through traditional satellite or cable formats. It requires a stable broadband connection.

IPTV is a method of delivering television over the internet and is legal technology. The legality of a particular service depends on the third-party streams being accessed. Customers should ensure compliance with applicable UK law.

We support a wide range of devices including Amazon Fire TV, Samsung and LG Smart TVs, Android TV and boxes, Apple TV, iOS and Android mobiles, and computers (Windows/macOS). Check our Setup Guides for more specific device compatibility.

For Standard Definition, we recommend 5-10 Mbps. High Definition requires 10-20 Mbps, and Full HD/1080p requires 15-25 Mbps of dedicated bandwidth. A wired Ethernet connection is strongly recommended for the best experience.

EPG stands for Electronic Programme Guide. It is an on-screen menu that displays scheduling information for current and upcoming programming, similar to a traditional cable or satellite TV guide.

You can set up the service on multiple devices, but standard plans typically allow for 1 simultaneous connection at a time. Trying to watch on multiple devices simultaneously on a single-connection plan may result in buffering or account suspension.

After successful payment, your activation details are processed and sent to your email. Please check the details provided during checkout for specific delivery timelines, as manual activation may be required.

Yes, in most cases you will need to download a compatible third-party player app (such as TiviMate, IPTV Smarters, or IBO Player) onto your device to enter your access details and view the streams.

Buffering can occur due to fluctuations in your local internet connection, Wi-Fi interference, ISP throttling during peak hours, or occasionally heavy load on the source stream. Switching to a wired Ethernet connection often resolves local issues.

We offer a seven-day guarantee subject to our terms. If you experience technical issues that our support team cannot resolve, you may be eligible for a refund. Please review our full refund policy for exact eligibility conditions and exclusions.

Our free trial typically lasts for 24 hours, giving you enough time to test our channels and VOD library. You can sign up for a trial on our Trial page.

We accept most major credit/debit cards, PayPal, and select cryptocurrencies. Please see our checkout page for all available options.

No, we do not automatically charge your card. We operate on a pay-as-you-go basis, and you will receive a reminder email when it's time to renew manually.

While there are many excellent free apps available, some premium apps (like TiviMate or IBO Player) require a separate one-time fee directly to the app developer. We provide the streaming service, not the player apps.

Yes, we frequently update our library with new movies, series, and channels. Occasionally, channels may be removed or replaced based on source availability.

We strongly recommend a wired Ethernet connection for the most stable experience. Wi-Fi can be affected by distance, interference, and other devices on your network.

No. Your account credentials are for your household only. Sharing your login details will result in multiple IPs accessing the account simultaneously, which triggers our automated security system to ban the account.

We highly recommend setting up your device, logging in, and checking the relevant channel at least 30-60 minutes before a major event begins to avoid the last-minute rush and ensure everything is running smoothly.